Refund policy
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving or picking up your item to request a return.
To be eligible, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging when applicable. You’ll also need your receipt or proof of purchase.
Approved returns for boutique apparel and accessories will receive an exchange or store credit only. We do not issue refunds to the original form of payment for change-of-mind returns.
To start a return, please contact us at SouthernBelleNailsandBoutique@gmail.com before sending or bringing your item back.
Items returned without first requesting a return will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.
Damages & Incorrect Items
Please inspect your order when you receive it. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.
Final Sale Items
The following items are FINAL SALE and cannot be returned or exchanged:
- Sale and clearance items
- Gift cards
- Beauty, self-care, and personal-care products
- Custom or personalized items
- Items that have been worn, used, washed, altered, or have had tags removed
Exchanges
If you need a different size or item, please contact us within 7 days. Exchanges are subject to availability. If the item you want is unavailable, an approved return may be issued as store credit.
Store Credit
Once your approved return has been received and inspected, we’ll issue your store credit. Store credit can be used toward a future purchase at Southern Belle Salon & Boutique.
Questions about a return? Contact us at SouthernBelleNailsandBoutique@gmail.com.